Shipping policy
Willow & Wisp Shipping Policy
At Willow & Wisp, we pride ourselves on providing efficient and reliable shipping services. Below is an overview of our shipping policy to ensure you are informed about our procedures and timelines.
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Processing Time
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All orders are processed within 2 business days. Please note that orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. You will be notified via email or phone if there is a significant delay in the shipment of your order.
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Delivery Timeframes
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The delivery time for your order depends on the shipping method selected at checkout. Generally, you can expect your order to arrive within 3-7 business days after processing. However, please be aware that delivery times may vary based on your location and chosen shipping method.
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Shipping Costs
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Shipping charges for your order will be calculated and displayed at checkout. We strive to offer competitive rates to ensure that you receive your items in a timely fashion.
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Tracking Your Order
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Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours, allowing you to monitor the progress of your delivery.
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Address Confirmation
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Please ensure that the shipping address is correct before finalizing your order. We are unable to change the delivery address once the order has been processed.
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Lost or Damaged Packages
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We are not liable for any products lost or damaged during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please retain all packaging materials and damaged goods before filing a claim.
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For any further inquiries regarding our shipping policy, please contact our customer service team at info@ww-designs.com. We are here to assist you with any questions or concerns you may have. Thank you for choosing Willow & Wisp!