Custom Item Policy

Willow & Wisp Custom Item Disclaimer

At Willow & Wisp, we take pride in crafting custom items that are tailored uniquely to your preferences. Each piece is made with the utmost care and attention to detail. However, given the nature of customized products, there are a few important points to keep in mind:

  1. Variations in Design

    • Custom items may exhibit slight variations in size, color, or design from the specifications provided. These variations are inherent to the customization process and do not indicate a defect.

  2. Extended Production Times

    • Custom items typically require longer production times due to their personalized nature. We strive to deliver your items as quickly as possible but appreciate your patience and understanding.

  3. Final Sale Policy

    • All custom items are final sale and are not eligible for returns or exchanges. This policy ensures that each item is uniquely crafted just for you.

  4. Accurate Information

    • To achieve the best possible outcome, please provide accurate and complete information during the ordering process. Carefully review all customization options before finalizing your order.

By choosing Willow & Wisp for your custom items, you are supporting artisans and receiving a one-of-a-kind product. We thank you for your trust and understanding, and we are excited to create something special just for you!