Refund policy

Willow & Wisp Return Policy

At Willow & Wisp, we strive to ensure that you are completely satisfied with your purchase. Our return policy is designed to be straightforward and fair, providing peace of mind when shopping with us. Please review the details below to understand our procedures for returns and exchanges.

General Merchandise Returns

  1. 30-Day Return Window
    You may return general merchandise within 30 days of receipt for a full refund or exchange. The item must be in its original condition with all tags attached.

  2. Exclusions
    Please note that custom items and mystery items are not eligible for return or exchange. These products are crafted or selected specifically for you, making them unique and personalized.

  3. Return Process
    To initiate a return, please contact our customer service team with your order details. We will provide you with instructions on how to return your item. The customer is responsible for return shipping costs unless the item received was damaged or defective.

  4. Condition of Returns
    Returned items must be in their original, unused condition and include all original packaging and accessories. Items not meeting these criteria may not be eligible for a refund.

  5. Refunds
    Once we receive and inspect your return, we will process your refund. Please allow a few days for the refund to reflect in your account, depending on your original payment method.

Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding our return policy. Thank you for choosing Willow & Wisp!